Last updated: January 1, 2026
Warranty & Returns Policy`

PART 1 — LIMITED WARRANTY
ElastiMed and its affiliates (collectively, “ElastiMed”) warrant to the original purchaser or end user (“you”) of MyoSleeve (the “Device”) that, provided the Device is used in accordance with the Instructions for Use (“IFU”) and subject to the exclusions and limitations set forth in this non-transferable limited warranty (the “Limited Warranty”), unless a different warranty period is stated on the Device labeling, the Device will be free from defects in materials and workmanship for three (3) years from the original date of delivery to you (the “Delivery Date”) and the accessories supplied with the Device will be free from such defects for one (1) year from the Delivery Date (collectively, as applicable to the Device or accessories respectively, the “Warranty Period”).

EXCLUSIONS
This Limited Warranty does NOT apply to any of the following:
Misuse, abuse, accident, negligence, improper storage, failure to follow the IFU, or intentional
damage, vandalism, theft, contamination, engraving, or irreversible marking.
Normal wear and tear, including but not limited to wear and tear of consumable components,
including cosmetic damage that does not affect functionality.
Use with accessories, garments, or components not supplied or expressly authorized in writing by
ElastiMed, or unauthorized modification, alteration, disassembly, or repair by anyone other than
ElastiMed or its authorized service representatives.
Damage caused by external factors or force majeure, including but not limited to: electrical contact
with liquids, fire, storms, flooding, earthquakes, pests, or other natural disasters.

WARRANTY CLAIM PROCEDURE
If you become aware of any non-conformity covered by this Limited Warranty, you must promptly notify ElastiMed by submitting a written warranty claim to ElastiMed Customer Support (including contact information, product model and serial number, proof of purchase and description), but in any event, no later than the earlier of: (i) fourteen (14) calendar days after such awareness (or when you reasonably should have become aware) of such non-conformity; or (ii) the expiration of the applicable Warranty Period (the “Claim Period”).

REMEDY FOR WARRANTY CLAIM
Upon confirmation of a valid warranty claim within the Warranty and Claim Period, ElastiMed may, at its sole discretion and as its exclusive remedy: (1) Repair the Device or accessories, including by replacing defective parts or components; (2) Replace the Device or accessories with a new, refurbished, or upgraded Device or accessories that is at least functionally equivalent. The remaining Warranty Period automatically transfers to any replacement, subject to ElastiMed’s prior written authorization, issuance of a return merchandise authorization number, and compliance with ElastiMed’s return shipping instructions.

WARRANTY DISCLAIMER & LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, CONDITIONS OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, CORRESPONDENCE WITH DESCRIPTION OR NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. ELASTIMED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, OR MEDICAL EXPENSES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ELASTIMED HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ELASTIMED’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE DEVICE.

Some jurisdictions do not allow certain limitations or exclusions of implied warranties or incidental or consequential damages, so these terms may not fully apply to you. Limitations or implied warranties, if not excludable, are limited to the maximum extent permitted under applicable law. This warranty gives you specific legal rights which may vary depending on local law.

GOVERNING LAW
Any dispute arising out of this Limited Warranty shall be governed by and construed in accordance with the laws of the State of Delaware, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty. EACH PARTY IRREVOCABLY WAIVES
ANY RIGHT TO TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO THIS LIMITED WARRANTY.

PART 2 — RETURNS, EXCHANGES & REFUNDS POLICY
ElastiMed is committed to product quality and customer satisfaction. This policy governs returns, exchanges, and refunds for the MyoSleeve device and its accessories and is separate from the MyoSleeve Limited Warranty.

RETURNS, EXCHANGES, AND REFUNDS
ElastiMed does not accept returns or provide refunds for MyoSleeve products once the original packaging has been opened. Unopened products may be returned within sixty (60) days of the date of shipment.

EXCHANGES
If a patient receives a MyoSleeve product that is incorrect due to an ElastiMed error, ElastiMed will exchange the product if notified within sixty (60) days of the date of shipment.

WARRANTY-RELATED RETURNS
Returns arising from confirmed defects in materials or workmanship are governed by the MyoSleeve Limited Warranty (Part 1 of this document). Please refer to Part 1 for full details on eligibility, the claims process, and available remedies.

HOW TO SUBMIT A RETURN OR EXCHANGE REQUEST
To initiate a return or exchange, contact ElastiMed Customer Support with the following information:
• Your name and contact information
• Product model and serial number
• Proof of purchase (invoice or order number)
• Description of the reason for the return or exchange
• Supporting documentation as applicable

Submit your request to: [email protected]
ElastiMed will review your request and respond within five (5) business days. No product should be shipped
without prior written authorization and an RMA number issued by ElastiMed.

Contact Us
If you wish to report an accessibility issue, have any questions or need assistance, please contact ElastiMed
Customer Support as follows:

Email: [email protected]

Phone: +1 (844) 679-9100

Email: www.elastimed.com

Address: ElastiMed Inc., 35 17th Street, Jericho, NY 11753