Last updated: March 9, 2026
Elastimed Privacy Policy

This privacy policy (“Privacy Policy”) governs how we, Elastimed Ltd. (“Elastimed” “we”, “our” or “us”) use, collect and store Personal Information (defined below) we collect or receive from or about you (“User”, “you”) in connection with the following use cases:
When you download and make use of our mobile software applications, and any other mobile software application that we license (each individually, and, collectively, the “App”). 
When you sign up for an account 
When you make use of our Services through the App and Elastimed’s device
When you make use of, or interact with, our website https://www.elastimed.com/ (“Website”)
When you browse or visit the Website
When you subscribe to our distribution list(s) / newsletter(s) / blog
When you contact us (e.g. customer support or request for information)
Other practices
When you attend a marketing event or exchange business cards with us and provide us with your Personal Information for marketing purposes
When we use the Personal Information of our service providers, distributors, resellers, agents and/or partners
When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok, YouTube) 

Important note Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement. 

Table of contents

• Introduction
• What information we collect, why we collect it, and how it is used
• Period of storage of collected information
• How we protect your Personal Information 
• How we share your Personal Information
• Additional information regarding transfers of Personal Information
• Your privacy rights
• Use by children
• How can I delete my account?
• Links to, and interaction with, Third-Party products
• Log Files
• Analytic Tools
• Specific provisions applicable under California privacy law 
• How to contact us

1. INTRODUCTION
The Website, the App and the device are individually and collectively referred to herein as the “Services”. 
We greatly respect your privacy, which is why we make every effort to provide Services that would live up to recognized cybersecurity standards. Please read this Privacy Policy carefully, so that you can fully understand our practices in relation to Personal Information. “Personal Information” means any information that can be used, alone or together with other information, to uniquely identify any living human being. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions. For example, the legal basis in the table below is only relevant for GDPR/UK-GDPR -protected individuals.

You are not legally obligated to provide us Personal Information and providing us Personal Information is at your own free will. 
We reserve the right, at our discretion, to change this Privacy Policy at any time. Such a change will be effective following posting of the revised Privacy Policy on the Website. We will notify you of any material change to the Privacy Policy either by sending you an email with details of the change or notifying you of a change when you next access the App.

2. WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED
Personal Information that we collect
Why is the Personal Information collected and for what purposes?
Legal basis (GDPR/UK-GDPR only, if applicable)
Consequences of not providing such Personal Information
When you make use of the App 
When you sign up for an account and during on-boarding

• Full name
• Email address
• Phone number 
• User password 
• Date of birth
• Prescription information (Optional)
• Mobile phone details (type/OS version, UDID)
• Any other optional information you decide to provide/supply
• Height 
• Weight
 Medical History
• Limb circumference


 

To create an account
To authenticate you as a user of the App.
To contact you in connection with technical support for the Services.
We ask you to provide your country and your age in order to determine relevancy of applicable laws and regulations for the Services.
To contact you in connection with our Services (e.g., verification messages).
Your mobile phone details help us to determine appropriate technical characteristics and establish reliable server communication
Your personal health information, such as height, weight, medical history, and limb measurements, to ensure accurate calculation of health parameters and to support safe and effective guidance for your treatment.

Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (e.g. to create an account, to provide technical support and determine technical characteristics for reliable performance of the Services)

• Cannot create an account.
• Cannot authenticate you as a user of the App.
• Cannot contact you in connection with technical support for the Services.
• Cannot determine applicable laws and regulations to allow you to operate the device and provide you with our Services.
• Cannot determine appropriate language settings to operate the App.
• Cannot contact you in connection with our Services (e.g., to assist in a re-filling purchasing request with your pharmacy).
• Cannot determine appropriate technical characteristics, establish reliable server communication to provide reliable Services.
  
  

Full name, Email address

• To send you marketing communications and personalize the content of our messages to you(e.g. by including your first name at the beginning of our messages).
  
  

Consent (where required by law)

• Cannot send you marketing communications nor personalize the content of our messages to you (e.g. by including your first name at the beginning of our messages).
• Geolocation (foreground)
• Location – only Country and State
• We collect coarse and fine location data to enable Bluetooth operation (as required by Android). 
• To understand your location for research, environmental factors assessment and service development 
• To apply the required local policy and rules. 
  
  

Consent (where required by law)

• Cannot enable Bluetooth operation (as required by Android). 
• Cannot provide location-related services e.g. identify potential environmental factors (temperature, barometric pressure, humidity) that might affect your use of the device. 
• Cannot apply localization features. 
  
  

Bluetooth

• To communicate between the device and the App
  
  

Consent (through your mobile device).

• Cannot communicate between the device and the app
  
  

When you make use of our Services through the App and the Elastimed device 

• Voluntary information on the treatment and associated symptoms and triggers provided by you before, during and/or after treatment, including symptoms (pain level, nausea, aura, phonophobia, photophobia, allodynia and other symptoms for prodrome/aura/headache stages), other feedbacks and triggers that you provided in your answers to the diary questions.
• Your treatment information including treatment start and end time, intensity update, pause, resume, stop actions, device safety alerts. 
• Any other information you decide to provide/supply via The App, web forms, survey emails.
• Your feedback and treatment data are collected in order to allow you to make use of the Services.
• Smartphone & device data, treatment data, logs, and analytics, are collected in order to discover, investigate and improve technical issues in the Services for you and other users, develop new Services, to control and operate the device and provide you with reliable technical support in connection with the Services. 
• To create and publish de-identified clinical research based on statistical analysis of mass quantities of patients. 
• To understand your preferences and feature requests in order to develop new features and products with the user needs in mind.
  
  

Consent (where required by law)
Performance of a contract to which the data subject is party
Legitimate interest (e.g. determine technical characteristics for reliable performance of the Services and to discover, investigate and improve technical issues in Services, develop new Services and provide reliable technical support in connection with the Services).

• Cannot allow you to make use of the Services. 
• Cannot discover, investigate and improve technical issues in the Services for you and other users, control and operate the device.
• Cannot develop new services and provide you reliable technical support in connection with the Services.
• Cannot create and publish de-identified clinical research based on statistical analysis of mass quantities of patients.
• Cannot include your user preferences and requests for features, services and product development.

When you make use of, or interact with, our Website
When you browse or visit our Website

Information in log files: 
Internet Protocol addresses (IP addresses)

• Browser type
• Internet service provider (ISP)
• Date and time stamp
• Reference and output pages
• clicked pages and 
• any other information that your browser sends to us. 

For more information, please read Elastimed’s cookies policy

• To review and improve the usage and operations of our Website
• To analyze trends
• To administer the Website
• To track users’ movement around the Website

Depending on the context, performance of a contract, Legitimate interest (in order to provide you with the basic functionalities of our website), or Consent (where required by law).

• Certain Website features may not be available 
• Read more about the purposes of each cookie on Elastimed’s Website 

When you subscribe to our distribution list(s) / newsletter(s) / blog

• Full name
• Email address
• Any other information you choose to provide us with
• To send you more information about Elastimed.
• To send you Elastimed updates and other materials.

Consent (where required by law)

• Cannot send you more information about Elastimed
• Cannot send you Elastimed updates and other.

When you contact us (e.g. customer support)

• Full name
• Email address 
• Message: Inquiry/Complaint 
• Any other information you decide to provide/supply 
• To process and answer questions
• To provide support (e.g., to solve problems)
• To customize your experience

Performance of a contract to which the data subject is party.
Legitimate interest (e.g. provide support and answer your questions).

• Cannot assist you and respond your query
• Cannot provide support
• Cannot customize your experience
• Contact details
• Phone number
• To send you marketing communications
• To send you more information about Elastimed
• To send you and Elastimed updates, and other materials.

Consent (where required by law)

• Cannot send you marketing communications
• Cannot send you more information about Elastimed
• Cannot send you Elastimed’s updates, special deals and other materials

When you attend a marketing event or exchange business cards with us and provide us with your Personal Information for marketing purposes

• Full name
• Email address 
• Company or institute of affiliation
• Position or role
• Any other information you decide to provide/supply 
• To establish a business connection
• To send marketing communications 

Legitimate interest
Consent (e.g. to send you marketing communications where required by law)

• Cannot establish a business connection 
• Cannot send you marketing communications

When we use the Personal Information of our service providers, distributors, resellers, agents and/or partners

• Full name
• Email address
• Company or institute/organization name
• Role/position
• Any other Information you decide to provide
• To contact you
• To establish a relationship with our vendors and resellers
• To perform the applicable agreement

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract. 
Legitimate interest (e.g., to establish a relationship with our vendors and resellers)

• Cannot communicate with you
• Cannot establish a relationship
• Cannot perform the agreement

When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok and Youtube)

• Full name
• Email address
• Company or institute/organization name
• Role/position
• Any other Information you decide to provide/supply 
• To reply and/or respond to your request or question
• To establish a first business connection/discussion

Depending on the context, Legitimate interest, processing is necessary in order to take steps at the request of the data subject prior to entering a contract; or consent.

• Cannot reply or respond to your request.
• Cannot establish a business connection with you. 

Finally, please note that some of the above mentioned Personal Information will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes based on our Legitimate interest. Personal Information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your Personal Information. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them). 

3. PERIOD OF STORAGE OF COLLECTED INFORMATION 
Personal Information. Your Personal Information (as described above) will be retained for as long as reasonably necessary to fulfil the purposes we collected it for until we no longer need the information and proactively delete it, we de-identify it or until you send a valid deletion request. Inactive accounts are subject to deletion after 7 years. The users will be notified about deletion action based on the contact information on-records and reminded of the right to request the copy of the information before the deletion. Failure to respond within a period of 30 days after notification will be deemed as absence of objection and the account/data will be no longer available for use and individual processing. The treatment data that was collected by the mobile application will be deidentified and aggregated for the purposes of pharmacovigilance, medical research publications, and service improvement. In some circumstances we may store your Personal Information for longer periods of time in intermediate archives, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements (including, without limitation, pharmacovigilance legislation), or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Information or dealings. We have an internal data retention policy to ensure that we do not retain your Personal Information perpetually. If you would like to receive additional information regarding the retention period, you can send us an email to [email protected]. 

4. HOW WE PROTECT YOUR PERSONAL INFORMATION
Security. We have implemented appropriate technical, organizational and security measures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to such information appropriate to the nature of the information concerned. However, please note that we cannot guarantee that the information will not be exposed as a result of unauthorized penetration to our servers. Nevertheless, we make commercially reasonable efforts to make the collection and security of such information consistent with this Privacy Policy and all applicable laws and regulations. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.

5. HOW WE SHARE YOUR PERSONAL INFORMATION 
In addition to the recipients described above, we may share your information as follows: 
With our business partners with whom we jointly offer products or services. We may also share Personal Information with other Elastimed entities. 
To the extent necessary, with regulators, to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;
We are also obliged to report certain pharmacovigilance and product relevant information to health authorities worldwide, in accordance with GDPR and other applicable laws 
If, in the future, we sell or transfer some or all of our business or assets to a third party, we will (to the minimum extent required) disclose information to a potential or actual Third-Party purchaser of our business or assets. In the event that we are acquired by or merged with a Third-Party entity, or in the event of bankruptcy or a comparable event, we may transfer or assign Personal Information in connection with the foregoing events. 
Where you have provided your consent to us sharing the Personal Information (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality); and
Where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any Personal Information is disclosed.

6. ADDITIONAL INFORMATION REGARDING TRANSFERS OF PERSONAL INFORMATION 
Access from Israel: Access from Israel is covered by the European Commission’s Adequacy Decision regarding Israel, such decision has been recognized by the United Kingdom. You can read more here: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en. 
External transfers: Where we transfer your Personal Information outside of the UK and/or EU/EEA, for example to third parties who help provide our products and services, we will obtain contractual commitments from them to protect your Personal Information. When we engage in such transfers of Personal Information, we rely on i) Adequacy Decisions as adopted by European Commission (and adopted by the UK Information Commissioners Office) on the basis of Article 45 of Regulation (EU) 2016/679 (GDPR) (for example, when we access from Israel), ii) Standard Contractual Clauses issued by the European Commission and/or the United Kingdom’s Information Commissioners Office, or iii) the recipient’s self-certification under the EU-US Data Privacy Framework and its UK Extension. We also continually monitor the circumstances surrounding such transfers in order to ensure that these maintain, in practice, a level of protection that is essentially equivalent to the one guaranteed by the GDPR and/or the UK GDPR. 
If you would like to receive additional information regarding transfers of personal data, you can send us an email to [email protected].

7. YOUR PRIVACY RIGHTS
You can assert your rights as a data subject with regard to your processed personal data at any time by contacting us using the contact details given below under Section 14. As the data subject, you have the right  to request information about your data processed by us. In particular, you can request information about the purposes of processing, the category of data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if it was not collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information about its details;

b. to immediately request the correction of incorrect data or the completion of your data stored by us;
c. to demand the deletion of your data stored by us, unless such Personal Data is still necessary in relation with the purposes for which it was collected, your consent is not the legal basis for processing, there are other legitimate grounds to process your Personal Data, such as, the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;

d. to demand the restriction of the processing of your data, insofar as the accuracy of the data is disputed by you or the processing is unlawful;
e. to receive your data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transmitted to another controller (“data portability”);

f. to object to the processing, provided that the processing is based on Art. 6 para. 1 sentence 1 lit. e or lit. f GDPR. This is particularly the case if the processing is not necessary for the performance of a contract with you. If it is not an objection to direct advertising, we ask you to explain the reasons why we should not process your data as we have done when exercising such an objection. In the event of your justified objection, we will examine the situation and will either discontinue or adapt the data processing or show you our compelling reasons worthy of protection on the basis of which we will continue the processing;

g. to withdraw your consent once given to us (including before the GDPR came into force, i.e. before 25 May 2018) – i.e. your voluntary, informed and unequivocal declaration or other unambiguous confirmatory act indicating that you consent to the processing of the personal data concerned for one or more specific purposes – at any time, if you have given such consent. As a result, we may no longer continue the data processing that was based on this consent in the future; you have the right to withdraw your consent at any time. Please note that there may be circumstances in which we are entitled to continue processing your data, in particular where the processing is necessary to comply with our legal and regulatory obligations. Please also note that withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal; and 
h. to complain to a data protection supervisory authority about the processing of your personal data in our company.

i. You can exercise your rights by contacting us at [email protected]. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfils your request. Please note that due to our legal obligations for pharmacovigilance legislation, we may not be able to erase or restrict processing of your personal data if processed for pharmacovigilance. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

8. USE BY CHILDREN
The Services are not structured to attract children under the age of 18 years. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 18 years. If we learn that we have collected Personal Information from a child under 18 years, we will delete that information as quickly as possible. If you believe that we might have any such information, please contact us at [email protected] 

9. HOW CAN I DELETE MY ACCOUNT?
Should you ever decide to delete your Account, you may do so by contacting our Customer support via our Website, the App or emailing [email protected]. If you terminate your Account, any association between your Account and information we store will no longer be accessible through your Account. However, please note that independently from the deletion of your Account, we may have to retain some information considering our legal retention obligations. In the same manner, you may have voluntarily shared information outside of the App (with your healthcare provider for instance), which will be retained by those recipients and under their responsibility.

10. LINKS TO AND INTERACTION WITH THIRD-PARTY PRODUCTS 
The Website may enable you to interact with or contain links to your Third-Party Account and other Third-Party websites, mobile software applications and services that are not owned or controlled by us (each a “Third-Party Service”). We are not responsible for the privacy practices or the content of such Third-Party Services. Please be aware that Third-Party Services may collect Personal Information from you. Accordingly, we encourage you to read the terms and conditions and privacy policy of each Third-Party Service that you choose to use or interact with.

11. LOG FILES 
We make use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We may use such information to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information.

12. ANALYTIC TOOLS
Google Analytics. If you have given your consent, we use Google Analytics, a web analysis service of Google Ireland Ltd, Building Gordon House, 4 Barrow St, Dublin D04 E5W5, Ireland (“Google Ireland”) on our Website to analyze your website behavior (“Google Analytics”). As part of the processing described below, personal data may also be transmitted to Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Ireland and Google LLC are hereinafter jointly referred to as “Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at http://www.google.com/analytics/terms/us.html/, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes Information specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. The data used by Google Analytics is your browser information, click path, date and time of visit, device information, downloads, Flash version, location information, IP address, JavaScript support, pages visited, purchase activity, referrer URL, usage data and widget interactions. We have activated the IP anonymization function on this website. As a result, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before transmission to the USA and thus anonymized. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. 

Your personal data is processed on the basis of your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. You can revoke your consent at any time with effect for the future by accessing the cookie settings and changing your selection there. You may further prevent your Information from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.


We reserve the right to add and/or remove analytic tools at our discretion.

13. SPECIFIC PROVISIONS UNDER CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected].  Please note that we are only required to respond to one request per customer each year.
If you are a California resident under the age of 18 and a registered user, California Business and Professions Code Section 22581 permits you to remove content or Personal Information you have publicly posted. To remove, please send an email to [email protected]. Please be aware that after removal you will not be able to restore removed content. In addition, such removal does not ensure complete or comprehensive removal of the content or Personal Information you have posted and that there may be circumstances in which the law does not require us to enable removal of content.

14. CONTACT US
If you have any questions, concerns, or complaints regarding our compliance with this notice and the Information protection laws, or if you wish to exercise your rights, we encourage you to first contact us at [email protected]. 
The Data Controller is: Elastimed Ltd., HaKidma 7, Yokneam Ilit, Israel